Re-opening FAQS

Yes, face coverings must be worn on all trams by passengers, except for under 11’s and those who are medically exempt.

No, however booking online will speed up your arrival and boarding process including our new track & trace procedures.

We will allow purchase on arrival. Contactless payments have been increased to £45.

Our staff will be stationed at boarding points to provide passengers with seat numbers to ensure social distancing on trams. Queues will have distance markers on the ground, please ensure you stand on the provided markers.

We will add a total of 90 days to the end of your expiry date to use during re-opening.

Due to restrictions in staffing and operational capacities, we may be operating a different timetable than published at the start of 2021. Please check tram.co.uk/timetables. Please note that we reserve the right to cancel or curtail tram service without notice.

Hero tickets purchased up to 5th June 2021, can be redeemed ‘one for one’ for an All-Day Explorer Ticket, during operating until 31st December 2021.

Government Guideline updated 22nd February allows Tourism attractions to re-open 12th April as long as they are ‘Covid Secure’. We have undertaken appropriate action to ensure increased health & safety procedures including a comprehensive risk assessment and staff training. We’re also awarded the Visit England ‘We’re Good To Go’ kitemark.

The Rule of Six will be in place until at least 21st June, subject to Government Roadmap.

Yes, Claude’s Café (Seaton) and Tramstop Café (Colyton) will be serving a limited menu. We encourage takeaways and will have dedicated pickup points after ordering at both stations. Takeaways will be served using compostable packaging.

Outdoor seating will be available at Colyton Station, ensuring 2 metre distancing.

Dogs will still be allowed on board, however they must travel on lower decks.

We will still be operating our accessible trams, please note there may be wait times at busy periods as will only be able to allow one wheelchair per tram 9, 10 & 11 due to social distancing.

A limited number of events and experiences will go ahead on reopening. Summer events are due to go ahead as planned. Subject to Government Roadmap.