Re-opening FAQs

Re-opening

Yes, face coverings must be worn on all trams by passengers, except for under 11’s and those who are medically exempt.

No, however booking online will speed up your arrival and boarding process including our new track & trace procedures.

We will allow purchase on arrival. Contactless payments have been increased to £45.

Our staff will be stationed at boarding points to provide passengers with seat numbers to ensure social distancing on trams. Queues will have distance markers on the ground, please ensure you stand on the provided markers.

We will add a total of 90 days to the end of your expiry date to use during re-opening.

Due to restrictions in staffing and operational capacities, we may be operating a different timetable than published at the start of 2021. Please check tram.co.uk/timetables. Please note that we reserve the right to cancel or curtail tram service without notice.

Hero tickets purchased up to 5th June 2021, can be redeemed ‘one for one’ for an All-Day Explorer Ticket, during operating until 31st December 2021.

Government Guideline updated 22nd February allows Tourism attractions to re-open 12th April as long as they are ‘Covid Secure’. We have undertaken appropriate action to ensure increased health & safety procedures including a comprehensive risk assessment and staff training. We’re also awarded the Visit England ‘We’re Good To Go’ kitemark.

The Rule of Six will be in place until at least 21st June, subject to Government Roadmap.

Yes, Claude’s Café (Seaton) and Tramstop Café (Colyton) will be serving a limited menu. We encourage takeaways and will have dedicated pickup points after ordering at both stations. Takeaways will be served using compostable packaging.

Outdoor seating will be available at Colyton Station, ensuring 2 metre distancing.

Dogs will still be allowed on board, however they must travel on lower decks.

We will still be operating our accessible trams, please note there may be wait times at busy periods as will only be able to allow one wheelchair per tram 9, 10 & 11 due to social distancing.

A limited number of events and experiences will go ahead on reopening. Summer events are due to go ahead as planned. Subject to Government Roadmap.

The Polar Express

Each ticket includes a round trip tram ride to the North Pole. Each ticketed passenger is served Hot Chocolate and a Cookie by Polar Express Chefs. You will alight and visit Santa at the North Pole, where he will give out the "first gift of Christmas" -- the Sleigh Bell -- to each passenger. We will all return back to the Polar Express and join in and sing Christmas Carols as we make our way to Seaton station.

Seaton Tramway, Harbour Road, Seaton, Devon, EX12 2WD. Google Maps

The nearest Parking to the event is the 'Underfleet Car Park',
The Underfleet, Seaton, EX12 2WD.

The tram ride experience is approximately 2 hours 30 minutes.
Please arrive no less than 20 minutes before your departure time to pick up tickets.

Each Polar Express Tram Ride will last approximately 2 hours 30 minutes. Please arrive at the Station no less than 20 minutes prior to your departure time. Children ages two years and under do require a ticket and must be seated on an adult’s lap while on board the tram. Once on board, you will travel to the "North Pole" while we read the story of The Polar Express.

Chefs will dance as each ticketed passenger is served Hot Chocolate and a Cookie.

As the tram arrives at the North Pole you will catch a glimpse of Santa. Here you will get off at the North Pole to see him and the other characters from The Polar Express. Santa will give out the "first gift of Christmas" - the Silver Bell - to each child and adult. We will all join in and sing Christmas carols as we return to Seaton Station.

The enclosed trams are open seating in each tramcar. Chefs will assist passengers in filling open seats from front to rear to ensure seating for all. Our tramcars hold up to 24 passengers. The seats are upholstered or bench seats. All seats will be filled so please do not bring car seats or carriers for children under two, as they will need to be in an adult’s lap. Blankets will be available on board for those who may feel chilly.

Yes. You will receive an email confirmation. Email addresses will allow us to send the confirmation and any updates about the event. All tickets will be held at the Seaton tram station for pick-up the day of the event.

You will need to arrive no less than 20 minutes before your tram ride to pick up your tickets. Have your confirmation email available as your proof of purchase. Tickets may not be picked up in advance. They may only be picked up on the day of your tram ride.

Seaton Station, Seaton. EX12 2WD.

Please arrive to pick up your tickets no less than 20 minutes before your departure time. Please note the exact date, time, and location of your tickets when you place the order. Check your confirmation email to ensure arriving for the proper date, time, and location.

There may be an upgrade fee per ticket for changes. Special event ticket sales are final. Events are held regardless of weather. Tickets are not refundable due to weather or a change to your plans, etc. THE POLAR EXPRESS™ Tram Ride tickets sell out very quickly, so there is very little possibility for re-scheduling.

THE POLAR EXPRESS™ Tram Ride event will feature a variety of themed merchandise. Cash, cheques, debit cards, and credit cards are accepted. An extensive selection of tramway-related merchandise is also available from the Seaton Station & North Pole Gift shop, along with souvenirs, books, videos, posters, and gifts. The gift shop will operate during the hours of that day's event.

To order before or after your visit, call 01297 20375 or 01297 552717 or visit online here. Please note: you can take advantage of a discounted The Polar Express Book, when bought with your tickets online.

Food & Refreshments will be available at the North Pole - with a selection of snacks and small meals. 

Yes. The trams must leave on time to avoid delays to hundreds of passengers. We suggest you arrive approximately 20 minutes prior to your departure time to pick up your tickets. Please check your directions and drive time and allow for weather or traffic delays to avoid disappointment.

Yes. Passengers will be able to get off the tram on arrvial to the North Pole.

Tram seating is assigned by tram, but not by specific seats. Stay with your companions and you will be sitting close together. If two or more groups have booked separatly online, please call us on 01297 20375, and let us know which groups would like to be sat together.  We will do our best to seat groups together; however, there is no guarantee on seating arrangements. We recommend booking your groups on the same order.

Yes! We encourage families to dress in warm pyjamas and bring your copy of The Polar Express book for the Conductor to sign if you wish - Books are available to purchase when booking tickets and in our Gift Shop. Be sure to dress warmly enough to walk comfortably to and from your car, and make sure that everyone is wearing appropriate footwear. Open toed shoes are strongly discouraged for safety and comfort reasons. Some areas of the tram station are indoors, and others are open to the elements. The coaches are enclosed and blankets will be available on board for the trip.

There are toilets available at Seaton Station and the North Pole. Please note toilets are not available on the trams. The tram ride is 30 minutes approximatley each way, so please plan accordingly.

Yes. Children under the age of two (2) do need a ticket. They must be seated on an adult’s lap while on the tram. Infants cannot be placed in a carrier or car seat on board the tram, they must be held.

Push Chairs and baby carriers are discouraged when boarding THE POLAR EXPRESS™ Tram Ride, due to limited space and storage and narrow aisles aboard the tram and the need for staff to move about freely during the trip. We would be grateful to be notified of a pushchair with your ticket to ensure we can make room and make your journey as smooth as possible. Pushchairs left at the Station, are the responsibility of the passenger.

Due to historic, narrow doorway widths, and steep step wells, THE POLAR EXPRESS Tram Ride may not be fully accessible to persons with disabilities. Our staff are always pleased to lend assistance when boarding and alighting from the tram (provided wheelchairs or other oversize assistive devices are not required during the trip). If you need any assistance pre-boarding the tram, please inform us when booking your tickets. Please remind us at the ticket window and a staff member will assist with pre-boarding your group. Limited space is available for persons requiring wheelchairs or other assistive devices. Large motorized scooters may not fit aboard the train. In some cases we are able to provide a Wheelchair accessible tram. Please note that this may mean a limited event performance. Please notify us when booking to allow us to advise you on any Wheelchair Friendly Dates.

Please notify us by booking your tickets on 01297 20375.

We will be serving Hot Chocolate and a cookie to passengers. We hold Gluten free cookies but please notify us when booking. Passengers with allergies may bring their own cookies, Hot Chocolate, or other appropriate treats. Please communicate with the Chefs on board so that we may serve your treats as part of the experience. Cookies are tree nut and peanut free, but are produced in facilities that may have handled nuts.

Allergens: Hot Chocolate - Milk, Lactose, Glucose Syrup

Cookies: Wheat, Soya and Milk.

We can not guaruntee that these food products do not contain traces of other allergens. These products have been made in an environment that may include other allergens.

Please contact us before traveling, if you have any concerns or questions.

Every passenger will receive a Silver Bell from Santa. 

Winter wind, rain or other adverse conditions are possible, and THE POLAR EXPRESS™ Tram Ride will operate as scheduled regardless of weather. All seating aboard trams is indoors; no open-air cars are included in the tram ride. Please check weather conditions prior to your visit and dress accordingly. Only in extreme circumstances may an event be cancelled by us. Please check our website or Facebook before travelling if severe weather is predicted. Please plan sufficient travel time in case of inclement weather - as traffic and weather conditions may double the travel time to the event.

Absolutely! You can read along or just listen as we read the storybook on our tram ride to the North Pole. If you have read the book or seen the film you will feel like you’ve stepped off the pages as we recreate the story with your child as a part of the cast.

As the event is designed for children of all ages, there is no additional charge for adult passengers.