Re-opening FAQ

FAQ’s

1.     Do passengers have to wear face coverings?

a.     Yes, face coverings must be worn on all trams by passengers, except for under 11’s and those who are medically exempt

2.     Do passengers have to pre-book online?

a.     No, however booking online will speed up your arrival and boarding process including our new track & trace procedures.

We will allow purchase on arrival. Contactless payments have been increased to £45.

3.     How will I board a tram?

a.     Our staff will be stationed at boarding points to provide passengers with seat numbers to ensure social distancing on trams.
Queues will have distance markers on the ground, please ensure you stand on the provided markers.

4.     What happens if my loyalty card or gift card expired during lockdown?

a.     We will add a total of 90 days to the end of you expiry date to use during re-opening

5.     Will there be a different timetable in operation?

a.     Due to restrictions in staffing and operational capacities, we may be operating a different timetable than published at the start of 2020. Please check tram.co.uk/timetables. Please note that we reserve the right to cancel or curtail tram service without notice.

6.     I bought a Hero ticket during Lockdown, how do I use it?

a.     Hero tickets purchased up to 31st July, can be redeemed ‘one for one’ for an All Day Explorer Ticket, during operating until 31st December 2021.

7.     How do I know you are safe to open?

a.     Government Guideline updated 23rd June allows Tourism attractions to re-open 4th July as long as they are ‘Covid Secure’. We have undertaken appropriate action to ensure increased health & safety procedures including a comprehensive risk assessment and staff training. We’re also awarded the Visit England ‘We’re Good To Go’ kitemark.

8.     Are you limiting group sizes?

a.     No, however if you are visiting in a larger group please take extra care to ensure social distancing between your group and others.

9.     Will your cafes be serving food & drinks?

a.     Yes, Claude’s Café (Seaton) and Tramstop Café (Colyton) will be serving a limited menu. We encourage takeaways and will have dedicated pickup points after ordering at both stations. Takeaways will be served using compostable packaging.
Limited seating will be available at Colyton Station, ensuring 2 metre distancing.

10.  Are dogs allowed on board?

a.     Dogs will still be allowed on board, however they must travel on lower decks.

11.  Will you be operating Accessible trams? E.g for wheelchairs.

a.     We will still be operating our accessible trams, please note there may be wait times at busy periods as will only be able to allow one wheelchair per tram 9, 10 & 11 due to social distancing.

12.  Are you running any of your special events or experiences?

a.     All programmed events & experience have been postponed or cancelled due to Covid-19 as we cannot ensure social distancing.

13.  Will you be running The Polar ExpressTM Tram Ride?

a.     We currently have no plans to cancel The Polar Express TM Tram Ride. Tickets are available now. Please be aware that we will continue to monitor this as we get closer to the event.

Tramstop Cafe
Drive A Tram
Brochure
We're Good To Go