Full Time Commercial Manager (Seaton) - JOB

Published: 31st Oct

Full Time Commercial Manager (Seaton) - JOB

Full Time Commercial Manager (Seaton)

We are seeking a motivated and well organised team leader with experience and demonstrable success in delivering high customer satisfaction levels in a similar retail environment (tourism, leisure or heritage industry). The role will oversee the reservations, catering and retail departments implementing strict commercial standards and effective staff management.

Excellent HR, communication, IT & customer service skills are essential.



  • Background in retail sales, tourist attraction or leisure industry.
  • Able to communicate at high level and think strategically to ensure the business delivers its objectives
  • Excellent standards of numeracy and literacy and knowledge of HR management and payroll systems.
  • Good financial appreciation of a busy operation - Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, depreciation, capital and revenue expenditure, cash-flow, overheads, etc.
  • Integral knowledge of Excel, Outlook and Word
  • Sage Payroll and Sage Accounting Line 50 or similar
  • Use of electronic EPOS management systems
  • HND in Marketing/Tourism/Catering/Business (or relevant recognised qualification)


  • Customer Care qualification (Welcome Host or similar)
  • IOSH Managing Safely or equivalent. Health and Safety qualification
  • Food hygiene (Intermediate level as minimum)



  • Ability to deal confidently and communicate well with a range of people – visitors, colleagues, volunteers, contractors, suppliers
  • Project management, to plan and implement new projects relating to retail activities
  • Demonstrate the ability to run an efficient, customer-focused, retail operation to a consistently high standard with excellent attention to detail
  • Innovative, able to identify and evaluate potential opportunities
  • Good team player, flexible and able to work across the Company with other departments


  • Follows and interprets guidelines with flair and imagination to the benefit of the business



  • Minimum 5 years’ experience in management role in a retail, tourism or catering business environment
  • Direct line management of staff, including reviewing performance
  • Experience with accounting software, Sage Line 50 and Sage Payroll or similar
  • Experience of project management
  • Good experience of planning, setting and management of budgets


  • Experience within the tourist attraction or heritage sector would be desired.

Employment to commence early January 2020.

Competitive Salary (from £31k + Bonus)

Closing date 22/11/2019

For further details, a Job Description and Application form please email

Address: Harbour Road, Seaton EX12 2NQ Tel: 01297 20375


  • Bonus scheme
  • On-site parking

Job Type: Full-time, Permanent

Competitive Salary

Tramstop Cafe
Drive A Tram