Seaton Tramway Information

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About Us Seaton Tramway is dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Seaton Tramway
Riverside Depot
Harbour Road
Seaton
Devon
EX12 2NQ
United Kingdom

Phone: 01297 20375
Fax: 01297 625626
Email: sales@tram.co.uk

VAT Registration Number 141 9535 68

Making A Purchase Making a purchase could not be easier. Just browse our Online Catalogue and click on any items that you wish to buy by putting them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for further details to fulfil your order.

We accept payment by credit and debit card: Visa, Mastercard, Maestro, Visa Delta, Electron and Solo. (We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped).

When we receive your order, we will email you with an order confirmation. A despatch note will then be sent out with your order. If we are no longer able to supply a particular product or there is a price change, we will contact you first.

If you make a mistake placing your order, simply call or email us and we will be happy to help you to rectify your order.

Price in US Dollars is purely a guide price and based on an exchange rate of 1.9 US Dollars to 1 Pound Sterling.

Shipping And Handling Postage and Packing charges are free of charge if you live in the UK.
For overseas orders the following will be added to cover the higher cost of postage:
Europe - £5
Rest of the world - £10

Delivery Schedule Items are dispatched once full payment is received. We will normally send your order to you within 5 working days.

Back Orders If an item is out of stock, we will place it on backorder for you. You will always be emailed with the option to cancel your order if you do not wish to wait.

Tax Charges For orders made from the UK or the European Union, 15% VAT will be added to the invoice. All other orders are VAT free.

Credit Card Security All credit and debit card numbers are encrypted in the software when the order is placed using SSL. They are only decrypted after they reach our computer. They are not held in clear text on any web-site.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01297 20375 (International +44 1297 20375) or write to us at:

Seaton Tramway
Riverside Depot
Harbour Road
Seaton
Devon
EX12 2NQ
United Kingdom

Privacy Policy Seaton Tramway does not disclose customers' information to third parties. Cookies are used on this shopping site; to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that utilise cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Disclose information to third-parties for goods delivery purposes

Returns Policy All returns must be sent to Seaton Tramway, Riverside Depot, Harbour Road, Seaton, Devon EX12 2NQ, Email info@tram.co.uk. This will ensure that we can action your request as quickly as possible. You have a statutory right to cancel your order and receive a full refund, without explanation, within 7 working days after receipt of goods. Your right to return goods is protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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